Privacy Policy

Welcome to Lotu.uk ("we", "us", or "our"). Your privacy is our priority, and this policy outlines our commitment to protecting your personal information. We explain what data we collect, why we need it, and how we safeguard your rights. Whether you share your information directly with us or through other channels, we handle it with care and in accordance with this policy.

Personal data is any information that can identify you as an individual. We are committed to being completely transparent about our data collection and usage practices.

In this policy, we provide comprehensive details about our data collection methods, the legal grounds for processing your information, how we use it, who has access to it, and our data retention periods.

Your personal information may come to us directly from you, through authorized third parties, or from publicly available sources. Regardless of the source, we maintain strict standards for data handling and protection.

When third parties share your information with us, we expect them to have informed you about their data sharing practices. This privacy policy serves as a comprehensive guide to how we handle your information.

As our practices evolve, we may update this policy. We encourage you to check back regularly to stay informed about how we protect your privacy.

Security

Data security is a top priority for us. We ensure our team receives comprehensive training in data protection, confidentiality protocols, and security best practices.

Our security framework includes detailed policies and procedures that undergo regular reviews and updates to maintain the highest standards of data protection.

Your information is safeguarded on our secure servers. For password-protected areas of our site, maintaining password confidentiality is your responsibility. We strongly advise against sharing your password with others.

We employ SSL encryption technology to protect all payment transactions and sensitive information, ensuring your data remains secure during processing.

It's important to note that while we maintain rigorous security measures, internet-based data transmission cannot be guaranteed 100% secure. We take every precaution to protect your personal data during transmission, but absolute security cannot be assured. Once your information reaches our systems, we implement strict security protocols to prevent any unauthorized access.

Data we collect

We process personal data in relation to individuals who use our services.

Why do we process data?

There are several reasons why we will process the personal data that an individual may provide to us when visiting our websites. As examples, these include:

Functionality. To allow individuals to use some functionality of our website, certain personal data must be entered for features to work as intended.
Security. To keep our site safe and secure, we may sometimes collect personal data, for instance login information and other data that can be used to verify an individual's identity.

The data we collect depends on which of our services you are using, and is used for the following purposes (but is not limited to):

To contact you regarding your subscription
To confirm your identity
To tailor your website experience based on your preferences
To take payment for your subscription
To advise you of services we provide
To give you the opportunity to access a trial subscription
To send you requested information

What data is processed?

All data that is processed is necessary for the functionality of our service, and the data that we hold depends on what data was entered and for what purpose.

Where data was entered to engage with functionality of our website, that personal data may include a name, address, e-mail address and phone/mobile number, financial and credit card information, business address and name.

Where data is collected automatically, the data that we may collect includes technical information, including the Internet protocol (IP) address used to connect an individual's computer to the Internet, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

Other data about an individual's visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Our website uses cookies to distinguish individuals from one another. This helps us to provide a better experience when individuals browse our website and allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

How long do we keep the data for?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information. In some circumstances we may anonymise your personal information so that it can no longer be associated with you.

People who use our services

When people visit our website, personal data is collected both through automated tracking and interacting with various forms on the website.

Personal data may be collected when individuals fill in forms on our website or by corresponding with us by phone, e-mail or otherwise. This includes information provided when an individual registers to use our website, subscribes to our services, makes an enquiry, comments on publications, partakes in a promotion or survey, applies to work for us, and reports a problem with our website.

When individuals visit our website, certain personal data may be automatically collected.

Often, individuals who visit our website additionally fall into another category as listed by this privacy statement. For instance, users of our website may be current subscribers. Where this is the case, data held and processed for individuals who use our website may also become data that is held and processed for another purpose.

Sharing your data

We may share your data with the following types of companies to provide our services to you:

Third party providers we use to help us deliver our services and sites (e.g. telephony, customer ticketing systems, IT providers etc).
Law enforcement or regulatory agencies or those required by law or regulations

Your rights

Individuals have certain rights over their personal data and data controllers are responsible for fulfilling these rights as follows:

Individuals may request access to their personal data held by us as a data controller. Please contact us if you wish to do so.
Individuals may request us to rectify personal data submitted to us or, where appropriate, contact us via the relevant website registration page or by amending the personal details held on relevant applications with which they registered.
Individuals may request that we erase their personal data.
Where we process personal data based on consent, individuals may withdraw their consent at any time by contacting us or clicking on the unsubscribe link in an email received from us.
Individuals may have other rights to restrict or object to our processing of personal data and the right to data portability.
Individuals may request information about, or human intervention into, any automated data processing that we may undertake.

If you wish to exercise any of these rights, please contact us.

Complaints

If you have any concerns about how we handle your personal data, please let us know by contacting support@lotu.uk. We take all complaints seriously and will investigate and respond to any issues you raise.

You also have the right to contact the Information Commissioner's Office ("ICO"), the UK's data protection regulator, if you believe your data has been mishandled. You can find more information about your rights and how to make a complaint on the ICO website: https://ico.org.uk/concerns

Changes to our privacy policy

We may update this policy periodically to reflect changes in our practices. We encourage you to review it regularly to stay informed about how we protect your privacy.